Last updated: November 23, 2025
This Privacy Policy explains how RÉACLYSE (“we”, “us”, “our”) collects, uses, shares, and protects your personal data when you visit our website, purchase our products, use our digital portal, or interact with us (collectively, the “Services”).
We process personal data in accordance with the EU General Data Protection Regulation (GDPR) and applicable Luxembourg law. If you do not agree with this policy, please discontinue use of the Services.
RÉACLYSE Roksana Skubis
Email (privacy requests): hello@reaclyse.com
Registered address: 22 Rue de Montmédy, L-2164 Luxembourg
Supervisory authority: Commission nationale pour la protection des données (CNPD), Luxembourg (cnpd.lu). You can lodge a complaint with the CNPD or your local EU authority. We’d appreciate the chance to resolve concerns first – please email us.
We do not collect special categories of data on purpose (e.g., health, beliefs). Please avoid sharing such data in free-text fields.
| Purpose | Examples | Legal basis |
| Order processing & delivery | Take and fulfill orders, shipping, returns | Contract (Art. 6(1)(b)) |
| Payments & fraud prevention | Process via Stripe, prevent misuse | Contract; Legitimate interests (Art. 6(1)(f)) |
| Account & digital portal | Create/maintain your account, personalize portal experience | Contract; Legitimate interests |
| Customer support | Respond to emails, fix issues | Legitimate interests |
| Service improvement & analytics | Measure traffic, improve UX/content | Legitimate interests |
| Marketing & newsletters | Send emails via Klaviyo & Brevo, show ads/remarketing | Consent for emails & non-essential cookies; Legitimate interests for some direct marketing to customers where permitted |
| Security & integrity | Detect abuse, ensure network/app security | Legitimate interests; Legal obligation |
| Legal & accounting | Invoices, tax, records | Legal obligation (Art. 6(1)(c)) |
Where we rely on consent, you can withdraw it at any time (e.g., cookie banner, email “unsubscribe”).
We use cookies, pixels, and similar tech to:
In the EU, non-essential cookies require opt-in consent (ePrivacy). Our banner lets you accept, reject, or customize categories and access a preference center anytime (footer link). Blocking cookies may affect some features.
We do not sell personal data. We share limited data with trusted processors under GDPR-compliant contracts (they act only on our instructions):
We may disclose data when required by law or to protect our rights, users, or the Services.
Some providers are outside the EEA (e.g., US). When data is transferred internationally, we use appropriate safeguards such as the European Commission Standard Contractual Clauses (SCCs) and additional measures where necessary, to ensure an adequate level of protection.
We keep data only as long as needed for the purposes above, then delete or anonymize it.
We implement technical and organizational measures to protect data (encryption in transit, access controls, least-privilege, secure passwords hashing, vendor due diligence). No method is 100% secure; please keep your credentials confidential and notify us if you suspect misuse.
You have the right to:
Email hello@reaclyse.com from the address linked to your account/order. We may ask for identity verification (e.g., order ID, reply-to confirmation) to protect you. We aim to respond within one month (extendable by two months for complex requests).
Our Services are not directed to children under 13. We do not knowingly collect data from children. If you believe a child provided data, contact us to delete it.
Links to third-party sites/services are provided for convenience. Their privacy practices apply to your use of those sites. We are not responsible for their policies.
We may update this policy to reflect changes to laws, our Services, or vendors. We will post updates here with a new “Last updated” date and, where appropriate, provide additional notice.
For questions or privacy requests:
hello@reaclyse.com
Address: 22 Rue de Montmédy, L-2164 Luxembourg
